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Simon Morris's avatar

An additional thought came to me after hitting send.

The other market competitors (BMC and ServiceNow) do appeal more to customers in a large enterprise and very large enterprise market segment that Ivanti can't reach.

Where Ivanti and Cherwell both appeal to the SMB and commercial market segment, it makes sense for Ivanti to create more space by buying their competitor and enjoying a slightly bluer ocean to swim in.

That's still bad news for Cherwell customers though. They're on the "other ITSM platform" and won't enjoy new innovation.

Ivanti customers will probably skip the press release and move on with their day.

But if you're a mid-market buyer and you previously had a choice of two vendors, your decision might have been made simpler today

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Kate's avatar

I hit the reply button at the same time...

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Simon Morris's avatar

Great minds Kate x

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Çağ Onganer's avatar

Too much of a subjective approach maybe but see what Wikipedia says; "Cherwell was founded in 2004 by Vance Brown, a former CEO of GoldMine (now a product by Ivanti), Arlen S. Feldman and Timothy G. Pfeifer. Cherwell launched Cherwell Service Management in 2007."

An entrepreneur cashing back from the mothership.

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Max's avatar

Looking objectively I personally see this is more of a corporate strategy of acquiring revenue and consolidating the market share in the SMB space. I'd also concur with your opinion that Ivanti will look to merge the two portfolios in the not too distant future; I can hardly see them looking to release parallel capability for competing product sets as a long term product strategy.

It does remind me of the challenges many customers had with BMC and HP software of old, a wide portfolio that can cover much of the CIO's bases, but as organisations try to utilise more it becomes increasingly harder to achieve a cohesive service. If I was a consumer of any of these services, I'd be less worried around the acquisition announcement but be watching closely to Ivanti's plan to knit together multiple complex code bases for my benefit; specifically on how they intend to simplify the interoperability of multiple elements of the combined portfolio.

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Kate's avatar

What does the combine customer base add up to Simon? Could it be buying market share that two smaller vendors could bring combined ? And for all those existing Cherwell customers who could become a subset of their bigger solution does that not bring a opportunity to expand Iva its portfolio? There are so many question marks in my comments as I don’t have the answers but wondered if you might have some of those figures to add to my thoughts...

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